jayai9 Privacy Policy

This Privacy Policy ("Policy") describes how jayai9 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal information of players and visitors who access the jayai9 website and services at jayai9.net ("the Platform"). It applies to all players accessing jayai9 from Bangladesh, including users based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account on jayai9 or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is to be read alongside and forms part of jayai9's Terms and Conditions.

If you do not agree with any part of this Policy, you should cease using the jayai9 platform and contact support at [email protected] to request account closure and data deletion where applicable.

jayai9 collects personal data that is necessary to provide a functional, secure, and compliant gaming service. The categories of data we collect include the following:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used for age verification — players must be 18 or older).
• Residential address, including city and postal code.
• Mobile phone number registered in Bangladesh (Grameenphone, Robi, Banglalink, Teletalk, or similar).
• Email address used for account registration and communications.
• National ID card number, passport number, or other government-issued identifier submitted for KYC verification.

2.2 Financial Data

• Mobile financial service account details including bKash wallet number, Nagad account number, Rocket account number, or Upay account number used for deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, and dates of transactions.
• Payment method verification documents submitted to confirm ownership of a financial account.
• Account balance, bonus balances, and wagering history on the jayai9 platform.

2.3 Technical & Device Data

• IP address at the time of registration and during platform sessions.
• Device type, operating system, and browser version used to access jayai9.
• Session duration, login timestamps, and page interaction data.
• Mobile network operator and approximate geolocation derived from IP address.

2.4 Gaming & Behavioural Data

• Game history including games played, bet amounts, results, and session lengths.
• Sports betting activity including markets selected, stake amounts, and settlement outcomes.
• Responsible gaming tool usage including deposit limits set, time-out periods activated, and self-exclusion requests.
• Customer support interactions, chat transcripts, and complaint records.

jayai9 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when creating your account, completing KYC verification, submitting deposit or withdrawal requests, or contacting our support team.
• Automated technologies: Data collected automatically when you access the platform, including cookies, session tokens, and server-side logging of IP addresses and device identifiers.
• Payment service providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other integrated payment processors in connection with deposit and withdrawal processing.
• Identity verification services: Where jayai9 uses third-party KYC providers to assist in verifying identity documents, those providers may return verification status and document authenticity signals to jayai9.
• Fraud prevention systems: Data generated by automated fraud detection tools that monitor unusual account activity, including atypical login patterns, multiple account signals, and suspicious betting behaviour.

jayai9 processes your personal data only for clearly defined and legitimate purposes. The following table summarises the primary purposes for which your data is used:

jayai9 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects on you without human review, except where fraud prevention systems flag an account for automated restriction pending manual investigation.

jayai9 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping standards.
• Legitimate interests: Processing carried out in pursuit of jayai9's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement — provided such interests do not override your fundamental privacy rights.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we will seek your prior consent. You may withdraw consent at any time by contacting [email protected].

jayai9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and other integrated payment partners receive the minimum data necessary to process your deposit or withdrawal transaction. These partners operate under their own privacy policies and are responsible for their data handling practices.
• KYC and identity verification providers: Where third-party identity verification services are used, your document data and identity information may be transmitted to those providers solely for the purpose of verifying your identity.
• Game content providers: Game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to facilitate game delivery and RNG certification. No personally identifiable information is shared with game providers beyond what is technically necessary.
• Fraud prevention and security services: Data may be shared with specialist fraud detection partners to identify suspicious activity patterns, multi-accounting, and money laundering signals.
• Legal authorities: jayai9 may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of jayai9, its players, or the public.

jayai9 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit jayai9.net. They help us recognise returning users, maintain session security, analyse platform usage, and deliver relevant content.

Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your logged-in session, remember your security preferences, and enable core features such as deposit flows and game loading. These cookies cannot be disabled without affecting core functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where users exit. This helps jayai9 identify areas for improvement. Analytics data is aggregated and does not identify individual users.
• Functional cookies: Used to remember your preferences such as language settings, game display options, and notification preferences, so you do not need to reconfigure these each time you log in.
• Marketing and retargeting cookies: jayai9 may use cookies to understand the effectiveness of promotional campaigns. These cookies do not track your activity on external websites and are used only in relation to jayai9 platform interactions.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For further details, please refer to the help documentation of your chosen browser.

jayai9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your active account and for a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in compliance with financial record-keeping requirements.
• Gaming activity records: Retained for the lifetime of your active account and for three (3) years following account closure, unless a longer period is required for an ongoing dispute or legal matter.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless the matter involves an unresolved dispute or formal complaint.
• Self-exclusion records: Where a player has self-excluded from the jayai9 platform, the exclusion record is retained indefinitely to prevent re-registration during the exclusion period.

When data is no longer required and the applicable retention period has expired, jayai9 will securely delete or anonymise that data so that it can no longer be associated with you as an individual.

jayai9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and the jayai9 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar when accessing jayai9.net.
• Secure data storage: Personal and financial data is stored on secure servers with access controls that restrict access to authorised personnel only, on a strict need-to-know basis.
• Access controls: Internal access to player data is governed by role-based access controls. Staff members can only access the data required for their specific function.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of unauthorised access, suspicious login patterns, and potential data breaches.
• Incident response: jayai9 maintains a documented incident response procedure. In the event of a data breach that may affect your rights and freedoms, jayai9 will notify affected players as promptly as practicable.

As a player on the jayai9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jayai9's support team at [email protected] with your full name, registered email address, and a clear description of your request.

• Right of access: You have the right to request a copy of the personal data jayai9 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your verified request.
• Right to rectification: If any personal data held by jayai9 is inaccurate or incomplete, you have the right to request that it be corrected. You may update some information directly through your account settings.
• Right to erasure: You may request that jayai9 delete your personal data. This right is subject to exceptions where retention is required by law, including financial record-keeping and anti-money laundering obligations. Erasure requests will be assessed on a case-by-case basis.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a correction request is being verified.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format, to the extent technically feasible.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.

jayai9 will respond to all data rights requests within 30 days. Where a request is complex or involves multiple data subjects, this period may be extended by a further 30 days, and you will be notified accordingly.

The jayai9 platform is strictly intended for adults aged 18 years and above. jayai9 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If jayai9 becomes aware that personal data of a minor has been collected, the relevant account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the verified account holder.

Parents and guardians who have reason to believe that a minor has accessed or registered on the jayai9 platform should contact our support team immediately at [email protected]. jayai9 takes underage access seriously and will act swiftly on all such reports.

The jayai9 platform may contain references to or integrations with third-party services, including payment processors such as bKash and Nagad, and game content providers. These third parties operate under their own privacy policies, which jayai9 does not control. jayai9 encourages you to review the privacy policies of any third-party services you interact with in connection with your use of the jayai9 platform.

jayai9 accepts no responsibility for the privacy practices or content of third-party services. Any personal data you provide directly to a third-party service (for example, when completing a bKash transaction through their own interface) is subject to that third party's privacy terms, not this Policy.

jayai9 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The "Last updated" date at the top of this page will be revised whenever a material change is made.

Where changes are significant, jayai9 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the jayai9 platform following such notification constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you must cease using the platform and request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayai9 handles your personal data, please contact us using the details below. All privacy-related correspondence must be submitted in English and will be handled by a designated member of our data protection team.

Please include your full registered name and the email address associated with your jayai9 account in all privacy-related correspondence so that we can verify your identity before processing your request.